Privacy Policy

At ONIM, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.

1. Information We Collect

Information You Provide

• Account Information: Name, email address, phone number, date of birth, gender
• Profile Information: Photos, bio, interests, location
• Identity Verification: ID documents (when verification is requested)
• Communications: Messages, chat history, support requests
• Payment Information: Mobile money numbers, transaction history (card details are processed by third parties)
• Content: Photos, videos, streams, digital products you upload

Information Collected Automatically

• Device Information: Device type, operating system, browser type, unique device identifiers
• Usage Data: Pages visited, features used, time spent, clicks, search queries
• Location Data: GPS coordinates (with your permission), IP-based location
• Log Data: Access times, error logs, referring URLs

Information from Third Parties

• Social media login information (if you sign in via Google, Facebook, etc.)
• Payment verification from payment processors
• Analytics data from service providers

2. How We Use Your Information

We use your information to:

• Create and manage your account
• Provide and improve our services
• Match you with other users based on preferences
• Enable messaging and communication features
• Process payments and payouts
• Send notifications about matches, messages, bookings
• Detect and prevent fraud, abuse, and policy violations
• Comply with legal obligations
• Personalize your experience
• Analyze usage patterns to improve the platform
• Send marketing communications (with your consent)

3. Information Sharing

We may share your information with:

Other Users

• Your profile information is visible to other users based on your privacy settings
• Messages are shared with recipients
• Reviews and ratings are visible to other users

Service Providers

• Payment Processors: Mobile money and card payment providers
• Cloud Hosting: For data storage and computing
• Analytics: To understand usage patterns
• Communication: Email and SMS providers

Legal Requirements

We may disclose information when required by law, court order, or to:

• Protect the safety of users or the public
• Prevent fraud or illegal activity
• Enforce our Terms of Service
• Respond to legal requests from authorities

4. Data Storage and Security

We implement appropriate security measures to protect your information:

• Encryption of data in transit (HTTPS/TLS)
• Encryption of sensitive data at rest
• Regular security audits and updates
• Access controls limiting employee access to data
• Secure data centers with physical security

While we strive to protect your information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

5. Data Retention

We retain your information for as long as:

• Your account is active
• Needed to provide services to you
• Required by law (e.g., financial records)
• Necessary to resolve disputes or enforce agreements

After account deletion, we may retain certain data in anonymized form for analytics, or as required by law. Messages may be retained if the other party hasn't deleted their account.

6. Your Rights and Choices

You have the right to:

Access Your Data

Request a copy of the personal data we hold about you.

Correct Your Data

Update or correct inaccurate information in your profile settings.

Delete Your Data

Request deletion of your account and associated data. Some data may be retained as required by law.

Export Your Data

Request a portable copy of your data in a common format.

Opt-Out of Marketing

Unsubscribe from marketing emails or adjust notification preferences in settings.

Location Permissions

Control location sharing through your device settings or app preferences.

Visibility Settings

Control who can see your profile and discover you.

7. Cookies and Tracking

We use cookies and similar technologies to:

• Keep you logged in
• Remember your preferences
• Understand how you use the platform
• Improve performance

You can control cookies through your browser settings. Disabling cookies may affect some features.

8. Children's Privacy

ONIM is not intended for users under 18 years of age. We do not knowingly collect information from children under 18. If we discover that a child under 18 has created an account, we will delete it and any associated data.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. These countries may have different data protection laws. We ensure appropriate safeguards are in place for such transfers.

10. Third-Party Links

Our Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or in-app notification. Your continued use of the Service after changes indicates acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

• Email: privacy@onim.me
• Address: Accra, Ghana

13. Data Protection Officer

For data protection inquiries, you may contact our Data Protection Officer at: dpo@onim.me

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